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Impact of Service Package Offered on Student Involvement: Case of Distance Education in Sri Lanka

Authors:

H. C. Dassanayake ,

University of Sri Jayewardenepura, LK
About H. C.
Department of Decision Sciences
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B. Nishantha

University of Colombo, LK
About B.
Department of Management and Organizational Studies
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Abstract

Despite its effectiveness, a higher student drop-out rate and lower student academic excellence are perceived as critical issues in the Distance Education (DE) system. Previous studies have emphasised on diverting attention towards core and peripheral services offered by DE institutes as a contextual solution. However, overcoming these issues only via the services offered is questionable as Students Involvement (SI) has been identified as a success factor in DE. Therefore, this paper investigates the impact core and peripheral services offered by DE institutes have on SI. Two hypotheses were developed through a literature review and, tested using a sample of 356 undergraduates of a DE institute, drawn using simple random technique. Data analysis supported the significant positive impact of peripheral services on SI yet, rejected that of core services. These findings are imperative in designing services offered by DE institutes and, thereby addressing the prevailing issues that hinder the system’s effectiveness.
How to Cite: Dassanayake, H.C. and Nishantha, B., 2018. Impact of Service Package Offered on Student Involvement: Case of Distance Education in Sri Lanka. Colombo Business Journal, 9(2), pp.1–25. DOI: http://doi.org/10.4038/cbj.v9i2.34
Published on 31 Dec 2018.
Peer Reviewed

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